Privacy Policy
Effective Date: September 26, 2025
Welcome to 3akarat.ai. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (our "Service").
1. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our Service.
- Personal Data: This includes your name, email address, and phone number when you register for an account.
- Property Data: Details you provide about properties, including location, size, price, descriptions, and photos.
- Voice Data: We process your voice commands to create listings and perform searches. These voice commands are converted to text to execute your request. We do not store raw voice recordings long-term for identification purposes.
- Usage Data: Information automatically collected, such as your IP address, device type, operating system, and how you interact with our Service (e.g., features used, pages viewed).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service.
- Create and manage your account and listings.
- Facilitate communication between users (e.g., via our chat feature).
- Provide you with customer support and expert services you request.
- Analyze usage to improve our Service, including our AI models and user experience.
- Communicate with you about updates, security alerts, and support messages.
3. Sharing and Disclosure of Information
We do not sell your personal data. We may share your information in the following situations:
- With Other Users: Your property listings and profile information will be visible to other users. Your contact details are not shared unless you choose to do so within a chat.
- With Your Consent: We may share your information for any other purpose with your explicit consent (e.g., connecting you with one of our agents).
- For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Update: You can review and update your account information at any time through your profile settings.
- Account Deletion: You have the right to delete your account via the "Settings" or "Profile" section of our application. Upon deletion, we will take steps to permanently remove your personal information from our active systems.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the Service. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: privacy@3akarat.ai